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Search by options shows results, but Installed Options pane shows “No options found”

Visor

Search results do appear to have the desired options installed from pictures, but the Installed Options pane is empty, preventing a full list of options from being shown.

Posted by MacKeeper28 ·
3 comments

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Comments3

  • Cole Smith

    Team•

    Dec 12, 2025

    Hey @MacKeeper28 - can you provide a couple examples? That way I’ll be able to look into this more easily.

    • MacKeeper28

      •

      Dec 29, 2025

      Hey, sorry for the late response, but here are a few examples of this happening on an F-150 search, though I have seen it happen on other cars. I have “Pro Power Onboard - 7.2KW” and “Lariat Black Appearance Package” selected as options. (Another quirk I’ve noticed is that these options change names depending whether the Lariat trim is selected)

      https://visor.vin/v/c5y82w

      https://visor.vin/v/e9ooyw

      https://visor.vin/v/tbwkfr

      Also, here’s an example of a Volvo XC60 with air suspension where that isn’t being reflected in the installed options or features list:

      https://visor.vin/v/pkbdcw

      • Cole Smith

        Team•

        Jan 4

        Hey @MacKeeper28 - apologies for my delayed response! What you’re seeing here is an annoying artifact of an old listing processing system that we are looking to phase out ASAP. Apologies for the mishap here. There’s a lot of black magic that we try to keep hidden in the background that sometimes rears its ugly head in producing confusing situations like this.